Module 4. Part 6: Hotel management to customer communication: Emotions in responses to negative online feedback

MOOC- Presentation (language and emotion at work)

Module I: General Introduction to the MOOC "Language and Emotion at work”

Module 2. Part 1 : Introduction/ Emotion and the lexicon

Module 2. Part 2: Emotion and syntax

Module 2. Extra material: Interview with John Lachlan Mackenzie

Module 2. Extra material: Entrevista con Ignacio Bosque

Module 3. Part 1: Phonology, prosody and emotion Prosody and emotional affect.

Module 3. Part 2: Prosody and emotion

Interview with Salvatore Attardo and Lucy Pickering

Extra material Module 3. Entrevista con la Dra. Juana Gil

Module 4. Part 1: The pragmatics of emotion: Introduction

Module 4. Part 2: Emotion and politeness

Module 4. Part 3: Emotion in risk communication. Section 1

Module 4. Part 3: Emotion in risk communication. Section 2

Module 4. Part 3: Emotion in risk communication Section 3

Módule 4 Part 4: Emotion through Implicatures in business communication

Module 4. Part 5: The use of emoticons (and other typographic "alterations") in professional and academic exchanges

Module 4. Part 6: Hotel management to customer communication: Emotions in responses to negative online feedback

Introduction to MODULE 5: Humor irony and emotion

Module 5. Part 1: Humor, Irony and emotions