13/6/16
| 00:14:56
Module 4. Part 6: Hotel management to customer communication: Emotions in responses to negative online feedback
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Dr Ogiermann analizes the emotive language in negative evaluations of hotes on the internet.
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Autor: Eva Ogiermann (senior lecturer , King's College London –UK)Realizador: Fran Alemán Columbrí (realizador, UNED Media, UNED)Licencia: Copyright (Licencia propietaria)Visto: 291 veces