13/6/16 | 00:14:56

Module 4. Part 6: Hotel management to customer communication: Emotions in responses to negative online feedback

Dr Ogiermann analizes the emotive language in negative evaluations of hotes on the internet.

    • Autor: Eva Ogiermann senior lecturer , King's College London –UK
    • Realizador: Fran Alemán Columbrí realizador, UNED Media, UNED
    Licencia: Copyright (Licencia propietaria)
    Visto: 279 veces
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