WEBVTT

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(OFF) Álex González.
Social Education student at the UNED.

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(INTERPRETER-I) Hello, are you Álex?

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(ÁLEX-A) Yes, and you are...?

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(I) I'm Isabel, the interpreter
who will be recording the video with you.

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(A) Oh, nice to meet you.
(I) Same here.

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(A) Hello, my name is Álex.
This is my sign name.

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and I study Social Education
at UNED in Madrid.

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I’m a deaf person
and a sign-language user.

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it’s my native language.

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When it comes to studying at UNED,
I face many difficulties.

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For example,
attending classes is challenging

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because access
to sign-language interpreters is limited.

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Without that support,
it’s completely impossible for us

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to access the classes
and their content.

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Other difficulties that I see include,

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when doing the work assigned to us
by the various professors,

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whether it's watching videos
or listening to UNED radio,

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obviously there's no adaptation
facilitating access to these contents.

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When it comes to taking exams,
they usually involve written texts,

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but it's very difficult for us
to convey our ideas in writing.

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So, perhaps, one of the adaptations

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would be to use
multiple choice exams instead.

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Solutions for the future?

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Well, it occurs to me
that sign language interpreters

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could be incorporated
into the classrooms

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to facilitate access to the content,
to the tutorials.

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Also, the classes could be recorded,
so that those students who can’t benefit

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from a face-to-face interpreter
in the classroom, for whatever reason,

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could follow the classes
via videoconference

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or an online platform.

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When it comes to doing the work
assigned to us by the professors,

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when using the materials
that are in a certain format,

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they could provide us
with not just the audio,

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but the text as well.

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And the exams could be adapted
for deaf people.

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That is, if the exam involves
any added or previous work,

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that material could be adapted.

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I hope that these adaptations
can be carried out

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because I believe
that, if they were,

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more deaf people would take part
in higher education

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and, of course, it would be
much more accessible for all of us.

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Also, with regard to call management,

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something very common
when contacting professors and others,

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in the case of deaf people
it would be essential

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to facilitate access to that service

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through the SVisual
video-interpretation platform,

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which is accessible by deaf people
and makes it easier for us

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to complete all kinds
of administrative procedures, etc.

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Or even contact with professors
through SVisual.

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I’d like to speak to a UNED professor,
at 91 398 0000.

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(PROFESSOR-P) Hello.

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(I) Hello, good morning.

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Could I speak to Alejandro, please?
Is that you?

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(P) Yes, that's me.

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(I) Perfect. I'm calling
from the SVisual service.

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It's a video display service
in Spanish sign language for deaf people.

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Right now, there is
a deaf person, called Álex,

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who wants to contact you.

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I'm going to interpret the call, OK?
I'll pass him to you.

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(P) Thank you very much.

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(A) Hello, good morning.

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My name is Álex
and I wanted to contact you

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with a question in relation
to something in your class.

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How should I send you the work
corresponding to this course,

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to this subject?

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(P) Well, Álex,
you have to submit the work

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through the virtual course,
and do so before the exam.

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With regard to 112 emergency calls,

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there are adaptations for deaf people
through the intermediation service,

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using a device called DTS,

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a text phone,

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in which you, by contacting
another such device

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at the intermediation service,

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can report your emergency
by a text message,

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using a specific phone number.

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That way, the response is immediate.

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It's a service
that operates 24 hours a day.