Good morning, good afternoon or good evening,
depending on the side of the Atlantic,
and welcome to a new workshop.
We are now moving on to workshop number 18,
the workshop of experts from our community of good practices
in the field of public participation, participatory group,
which we are carrying out in the City Council of
Madrid and the UNED in the Collaboration Convention,
which is already in its fourth year.
Today we have with us, I welcome first
the members of the participatory group,
from the part of the organisation of the participatory group,
María Pía, Director General of Participation,
Cristina, Sub-Director General, Luis, who will also
be a speaker, the other Cristina, Susana Viñuales,
and then all of you who are part of the participatory group community,
which is becoming more and more active,
and for this reason we are very happy with the pace it is taking.
It seems slow and slow, but with strength and a lot of desire.
What are we going to talk about today in this workshop of experts?
For those who come as speakers but have never been to these workshops,
the truth is that these are workshops that are true,
they are recorded, so they will be posted on the web.
We have another modality, which are the work tables,
in which we do not record anything and we can
talk a little more, perhaps in a quiet way,
but here what we want in this workshop of experts, above all,
is to put together initiatives, performances, activities,
projects, regulatory projects, programs,
which are being carried out in different institutional areas,
they do not have to be city councils, but also in the state,
in the regional area, focused on participation.
In today's case, we are going to talk about the so-called innovative spaces
or innovation laboratories.
We have three speakers or three clear examples of innovation laboratories.
The first is called Lab Capital, which
comes from the District Office of Bogotá,
and it is a public innovation laboratory.
We will be introduced by Ana Mercedes Vivas and Miguel Andrés Ramírez,
who are directors and professionals in the laboratory.
Then we will talk a little more about it.
I'm just going to make a first presentation
so that you can greet each other.
We also have the second laboratory that we are going to talk about,
which is the Arantxa ZULAB,
which is a laboratory for innovation in democracy
and collaborative governance in the Basque Country.
And for it we have Joner Raito-Sácar, who is the director of the project.
She is a master in product design for the Politécnico Milano
in technical engineering and industrial design,
materials and industrialization of
products by the University of Mondragón.
In short, super specialized people.
The truth is that it is a pleasure.
And in third and last place, but of course no
less important, because it is also from home,
is the Civic laboratory, which is the social
innovation laboratory of the City Council of Madrid,
whose presentation will be run by our dear Luis Rodrigo Edvega,
who I think does not deserve, it would not be necessary to introduce
him because he is from the family,
but I think that for it to be recorded, for all
those who connect when they see this recorded vision,
they should know that Luis, in addition
to our kind and always attentive face
in any performance and activity of the participatory group,
is nothing more and nothing less than the head of the innovation service,
of the participation of the City Council of Madrid,
and is a telecommunications engineer for
the Politécnico de Madrid University.
Well, with these three super speakers that we have today,
we are going to give them the floor.
In principle, as you know, we try to be
super faithful and quite strict with time.
The workshop lasts an hour and a half.
So what do we calculate?
Well, more or less, in theory, if you divide
by three, it is half an hour per speaker,
but I think you should not be so selfish
and think of a slightly shorter presentation
to let the rest of us give their opinion,
ask questions and have a dialogue that is as interactive,
co-creative and participatory as possible.
Well, nothing more, thank you very much.
The representatives of the City Council, I don't know who will start,
if it's Ana Mercedes or Miguel Andrés, either of you, all yours.
Thank you very much.
We feel very honored to be in this
session and to have been called to do so.
I present to you my co-team member, one of
the great co-team members of my laboratory,
Miguel Andrés Ramírez.
I really feel very proud of the team and it is thanks to them
that we have the possibility to show the
results of what we do in this session.
The City Council belongs to the District Council.
The District Council of Bogotá is a rather peculiar body
because it does not exist in other cities in the country.
It is a control body, but without sanctioning capacities.
So, it is an organization where we are
necessarily focused on an innovation
that allows us to accompany, to alert the entities around their risks,
even of administrative inefficiencies, to also monitor hiring,
to strengthen citizen participation.
And since we arrived with the District Council,
which is currently Viviana Barberina Nisin Blatt,
she saw in the Capital Lab also a huge capacity to be able to insert
all these innovation strategies around the mission of the City Council.
The City Council is defined as the eyes of the citizens
and has in this framework, of course, a final
objective, which is the fight against corruption.
Now, the Capital Lab is a laboratory, it was
the first laboratory in the city of innovation,
it is no longer the only one, but at this moment
it is inserted within an innovation ecosystem
where we also have our peculiarities and we join other laboratories.
It is a laboratory that allows cities and
servers to be allowed to see the issues
from other approaches, integrate and practice
with other technical people and innovation tools.
And as I was saying, it has a strategic place in
the district's innovation ecosystem at the moment,
because, and we are going to get there with the
specific issue that calls us around participation,
because it is in charge of measuring the innovation,
the progress of innovation in the district
through the public innovation index.
The Capital Lab has been enhancing a goal of the two development plans
for which the existence of the laboratory has already been processed.
The development plans are the government programs, already of two mayors,
we are going to the third with the new mayor of Bogotá.
And in that order of ideas, it is also articulated with
public policies of science, technology and innovation,
also with a new policy that was launched
last year in Bogotá, "intelligent territory".
So, the public innovation index monitors the
advances and trends of innovation in Bogotá.
We have in that measurement a strategy
of accompaniment also to the entities,
in which we have public innovation routes for co-creation challenges.
We have a methodology for these challenges and a training route.
As I was saying, our main scenario to be able to do all this
and to have this incidence has been the
management of this public innovation index.
You can see here in this QR more about the Capital Lab.
And now, Miguel, Miguel.
These are the components where we work, we
work on the challenges, as I was saying,
we have the index, we have a training
component, we have a promotion component and a component of public policy
evaluation with the team that you saw.
At this moment we are seven people.
Let's go to the next one.
And now I leave you with Miguel because he is going
to do the deepening of how the index is handled
and what were the initiatives that we
found in the entities around participation
and how we deepened the index.
Thank you very much and a very cordial
greeting to all those present here, to this innovative community.
Good morning, good afternoon, depending on where we are.
The idea is to highlight these views that
we have found about citizen participation
from the instrument that characterizes us in the district community,
in particular in the Capital Lab, which is the public innovation index.
This index is the main instrument that Bogotá
has to identify its capacity for innovation,
for public innovation, to clarify,
and allows us to take the temperature,
to be the sensor of how innovation is going
in the different entities of the
district that integrate here to the city.
This tool is not only to generate a comparative measurement.
The idea is not only to make a comparison of who is
doing well, who is doing well, who is doing badly,
but it is precisely to try to understand a
sensitivity to identify what are those opportunities
that each of the participating entities have to
be able to improve their innovation capacities,
but also to try to identify what their skills are.
That is, we can identify what their normative framework
is, what their practices are, their processes,
and in a way, through all this measurement exercise,
make a strategy of accompaniment, make
a circle, if you want to call it that,
where we accompany those who have lower or lower capacities to innovate,
we promote experiential learning, entities
that have an intermediate capacity
to innovate, and we give visibility and promote those very good practices
that the entities that are located in the highest
range of their capacities to innovate have.
In this way, INSEE, being a public policy
instrument, is made up of four components.
They are four components that have different weights,
which, as you can see, the first is the institutional capacity,
the second is the practice and processes,
the third component is the results,
and the fourth component is the knowledge management.
In essence, each component has a different weight
and has been designed to give it more visibility,
more emphasis on practices and processes of how we are
identifying opportunities to innovate here in Bogotá
and how we are identifying those opportunities
with the citizenship that ultimately is our goal.
These are the groups of value that we manage in the different entities.
Through this, we identify, as I said at the time,
the capacity that an entity has to adapt a normative
framework to facilitate and promote a culture of innovation.
Inside, we identify budgetary resources,
human resources and digital resources.
Likewise, in the results component, we put a lot of
emphasis on the methodologies that different teams,
units of innovation, innovation laboratories, technical tables or
committees that are dedicated to promoting innovation in the entities,
and identify in this what is the impact that they
are achieving through those innovation designs,
which are not only ideating, but which are co-creating with the
citizenship or internally with their colleagues and collaborators,
but also what is the impact that we are achieving with this.
Finally, the knowledge component is the component
that tries to identify what are those good practices,
those learned lessons, those explicit or tacit
learnings that we are having from the different teams
that we are dedicating to promote these innovation
initiatives and how we can put that into knowledge
to transfer a learning that perhaps I have already
acquired as a public entity and that, luckily,
another entity may have a similar problem and that
perhaps my solution or my learning can be useful to them.
This instrument, the public innovation index,
as we say, is something robust, rigorous,
it is composed of a questionnaire, which is the main
instrument with which the information is captured,
and it is made up of four components, 14
variables, 34 indicators and 39 questions in total.
Regularly, we give a period of one or two months
to public entities to list the information,
to process it, to systematize it, because there
is first-hand information that is, let's say,
it is from day to day, it is easily achievable, but there is
other information that may require an additional processing.
Here we must also make a caveat, and that is that this
index is measured every two years, not every year,
we say for its suns and moons, being a measurement
that captures information from the previous two years,
because an opportunity is missed, for example,
which is always a possibility of improvement,
which we have in the spirit, and it is how we
permanently promote these knowledge management processes
so that what has been implemented two years ago
is still in the hands of the groups or teams
that are working today in the entities and can report that information.
A quick look at the results. This index has already
been measured in three opportunities here in Bogotá,
the first was in 2019, the second in 2021 and the third in 2023.
In general, the city has been increasing its capacity to innovate,
and this is evidenced not only in the increase in innovation designs,
but also in the involvement of thinking, doing things differently,
taking into account the voice of the citizens, which was
done by the different goods and services of the entities.
This is reflected in the questionnaire
that each entity is responding to.
Thus, the accumulated score, when one does the
average of all the entities that participate,
in each of the vigils, in each of the measurements,
it is found that for 2019 the city had a score of 36.7 in general.
In the next measurement, which was in 2021, we
increased by approximately 5 points to reach 41.
28, and in the most recent measurement, which was
last year, we increased the capacities
even more and achieved a score of 45.02.
Here, in the last part of this chart, we make it
explicit that every time the index has been measured,
the number of entities that have been involved has increased.
In the first measurement, only 39 entities participated,
in the second measurement, in 2021, we included 20 local entities,
which for the purpose of being a bit like the CIMIL,
with which a city like Madrid would be created,
we would involve the administrative part of Xmartí, Chaparí, Salamanca,
and these administrative management units, which in
the end land in the Development and
Respective Plan and land in the local part,
in the end we find that they are subjects of great value,
because they are the ones who have direct contact with the citizens,
from a territorial point of view, and they
have that sensitivity to capture more easily
what are those real pain that different
communities have in the localities.
So, to talk a little about citizen participation,
from the eyes of the Public Innovation Index,
we have found several things that we want to share here.
In addition to sharing the importance that this
instrument of public policy has for the city,
and this instrument that the city has to identify its capacities,
we identify very important things, for
example, from citizen participation,
as one of the approaches that have a great opportunity for improvement,
to deepen and make a series of recommendations,
which of course, not only here we are, as Lab Capital,
telling you a little about our work and giving you knowledge,
but also making a dialogue of value,
and that you, as an innovative community,
can make a very relevant feedback,
with which we will also take many learnings from here.
So, to get into the matter, in the last
measurement of the Public Innovation Index,
which is in mid-2023, the 70 entities
that participated reported 370 initiatives
or design of innovation initiatives in the questionnaire.
Of these, of the total of entities, again, of the 70 that participated,
61 were designated and reported having
implemented at least one innovation initiative.
Again, of these 370 initiatives, when we
opened the box a little and went deeper,
and tried to identify what those of citizen participation were, we found 49.
That more or less gives us a relationship of 1 to 7.
Of each 7 initiatives implemented in Bogotá,
one was designated to the subject of citizen participation,
to promote it or to adapt administratively to
promote these spaces of dialogue and citizen link.
These 49 initiatives of citizen innovation,
focused on citizen participation,
were reported in effect by only 14 entities,
which also tells us that we have a great opportunity
for improvement to promote this exercise.
When one does the breakdown of what were these 14 public entities
that promoted the exercises of citizen
participation under an innovation focus,
we find that 54% was concentrated in a single entity,
which is the entity that here in Bogotá
is dedicated specifically by its nature
to promote citizen participation and community action.
In this case it is called the District
Participation and Community Action Institute.
The IEPAC is an entity that provides
its services, workshops and activities
to facilitate citizen participation in different spaces.
It does it from the district schools, for example,
through parties, fairs, activities where it
tries to generate and cultivate that seed
with the boys, with the young people in the
schools, to generate and train citizens.
Likewise, we find that in Bogotá there are 20 local authorities
and only 4 of them reported having had citizen participation exercises.
Here too, we have expressed the need to make a breakdown.
The index, as a public instrument, has many possibilities,
a lot of great power, but it also has some limitations.
The fact that they did not necessarily report here
the innovation activities, citizen participation, for example,
does not mean exactly that the entities did
not apply or exercise them in a real way.
A little bit to make this balance, because now, later we will see it,
but here in Bogotá we are implementing, in the
last few years, participatory budget exercises.
And these exercises are implemented
transversally by the 20 local authorities,
however, not all of them reported it here in this instrument.
So, within these initiatives, there are 249,
we want to highlight 3 that particularly caught our attention
and that we believe that they can be of great value
to the community that is following us at this moment.
The first of them is...
Sorry, the second one.
Well, this initiative, I almost forgot the name,
but this initiative is called Chatico.
Chatico is a WhatsApp chat,
which is a space that the General Secretariat has designed
through the Alta Consejería TIC here in Bogotá
to promote citizen participation, to facilitate consultation channels
and to give information to citizens about the different
services they have here in the district.
Chatico, like a WhatsApp channel, can be accessed even from Madrid,
if you want to do the exercise, you can consult it
and try to navigate a bit like with this virtual agent,
but in this case it has a very interesting particularity,
which is precisely the ability to adapt to the different administrative
or government times that we have here in Bogotá.
When we do the participatory budget exercises in Chatico,
a tab or a section is enabled where it facilitates
that citizens also make their proposals to define
how they want the spending to be made in their local mayorships,
in their localities.
And in this case, precisely in this setting
in which we are today here in Bogotá,
we are in the formulation of the district development plan
for the next four years, a participation channel has been opened
so that the general public here in Bogotá
can formulate their proposals and promote an effective and explicit
incidence exercise so that these initiatives can be collected
in this development plan as a strategic planning instrument.
This Chatico has a capacity,
it has like three functionalities,
if I wanted to participate in these population exercises
of proposals for the development plan,
it has like a fast route, it takes about two or three minutes,
it has an intermediate route that already gives you a dialogue
where it takes you five or six minutes,
it has a slightly longer route where you can make a more conscious
and more explicit development of the proposal
and it will take you about nine or ten minutes.
The next initiative that we wanted to
highlight are precisely the civic laboratories
within the framework of participatory budgets.
So, the civic laboratories are finally not only
like opening the space for the citizens to make the decision
about how they want the spending to be made
and the public resources of the city in their locality,
but at the same time it promotes a co-creation exercise,
it promotes at the same time an interlocution exercise
where the citizens who are around a specific locality
sit down, dialogue, formulate some proposals,
but additional and have a very particular
strategy which is the consultation,
because at the time, the truth is that what has been seen
in the course of the years when
participatory budgets have been implemented,
the number of proposals that are formulated are too high,
some are coincidental with each other, some are
incidental, and in the end there are also experts
who know in a better way or in greater depth
how the formulation and the collection of that proposal works,
then the voice of the person who has not come from Toronto
to participate historically in these exercises,
but perhaps was motivated at some point to participate
in a certain way that would start with
an exercise in a space of disadvantage.
So, for the last meeting last year,
a consultation exercise was implemented, it is a co-created methodology
that was prototyped, that was iterated and that was, in the end,
let's say, as officialized by a resolution,
and that was the reason why the number of proposals
that were presented in this participatory budget exercise was increased.
If we are going to share this presentation,
we have to say that it is a very good way
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Thank you very much, Miguel.
Yes, I totally agree with what you say.
Well, I also wanted to thank the three speakers.
I found three interesting and complementary approaches,
because it is true that the approaches are different,
but they complement each other in the learning that we obtain from this.
I believe that these innovative spaces
are necessary in the framework of the open government.
They are being reproduced in a very fast pace,
and I think that this is a very important
and important step.
They are being reproduced in a fast pace
everywhere, precisely because, on the one hand, we see that
I was very struck by the fact that one in ten considers
that the democratic system is not the best,
they do not bet on a democratic system, although it is not much,
but it is also worrying, and of the other nine,
many see deficiencies in democratic systems.
So, I think that any space of innovation in which citizens are approached
is welcome, and I think that, from what I see from the outside,
from a theoretical point of view, I think that the fundamental point
is to focus on the results, on how citizens perceive
the concrete results
of these actions, and that is where
I really think communication has to be involved,
because the work behind it, the methodologies, are intense,
complex, there is a lot of work behind it,
but if citizens do not perceive the benefit
of that action, then, in the end, it is left in a methodology,
very interesting, with a lot of participation, with many actors involved,
but a bit like everything,
like all participation processes,
I think that, in the end, it is how citizens perceive
in relation to what Miguel was saying just now, those concrete results.
That is, in this pilot project of Soledad en los Jóvenes,
what has to be transmitted here is what is done next,
what can the City Council contribute in co-creation with citizens,
and how that solution is applied and can be positive to improve this.
So, I think the focus has to be very clear
in the communication of the positive actions
that result from all these laboratories.
There is a theoretical part that is necessary,
but then perhaps that is left further away from citizens.
Citizens perceive concrete actions,
and that is where I think communication has to make an impulse.
I also wanted to say that I work in clear communication projects,
which are also expanding to forced marches,
because it has been detected that citizens
do not understand the language of administrations,
the administrative language, of course, but not
even the language used by public institutions.
This is being demonstrated
with many surveys, public and private, of different organizations and
communication agencies,
and there is a very strong emphasis in many
areas to influence clear communication,
simple communication, that is, for there to be
transparency, for it to be possible to reach,
the first thing that has to be tried
is to be clear so that it is understood,
so that the message that is sent is understood.
And then I think that here we have to make an effort,
an important effort, an effort of communication,
but clear communication, so that it reaches citizens.
And well, I don't know if there is any
contribution more,
we can still continue for five minutes, and if not,
then we close, which has been really interesting.
Well, then, if you like... Ah, Luis.
No, I was... It was an applause, not a hand.
Ah, it was an applause.
I was here applauding because,
the truth is that... I mean, selfishly,
our presentation has been very good, but the presentations of both
Jordi and Miguel and Ana have been fabulous,
so I think that really, well, of course,
I want to thank them a lot,
thank you very much, because the truth is that
they have presented us more, for example, well, for those of you
who are here and are interested, take a look
at both web pages, because the truth is that there is
a lot of very useful information, for example,
I really liked, let's go, spoiling again, the documentation model
and the process and the methodology that they have in Lab Capital,
that there are three lines of work with
three concepts and a series of colors
that identify the documentation, it seemed to me an
idea that, in fact, I have copied, because it seems
super interesting to me when communicating,
and well, and the website of Lanza de los Golaz,
I think it's a great website because all this information
that Joni said about the lines of work and such is also there, so
thank you very much to everyone and also to the participants.
Cristina, you have the floor now.
Sorry, I just remembered right now.
Can you hear me well or can you hear me again in a rapper way?
Now it's fine.
Now it's fine, okay. Well, it's a very short question for Bogotá.
It's about the chat.
Can't you hear me well?
I'm getting in the way.
It's already bubbling.
It's about the chat, you said, chat.
Yes, chat.
Chat, and if not, we'll talk later,
because I'm interested in knowing
how that community was created,
how it has reached the citizens,
what legal instrument,
if it exists,
has been given,
what coverage that chat has been created,
what virtuality or what formality it represents in the subject
of the presentation of the projects
and the participants, which you also mentioned.
So, well, I think I would say,
I'll call you and you tell me.
I think another workshop, another workshop for us.
Because it has been very, very,
so we can go a little deeper there.
Well, I would like very much
to invite a additional stage to the people of the
Public Innovation Laboratory of Bogotá,
who are part of the General Secretariat and who are
the promoters and creators of Chatico.
Being involved in that General Secretariat,
it has a series, let's say,
of formalizations
to be able to function, and it has had several exercises.
At this time it is
in the exercise of collecting and bringing citizens to make it
close to the development plan, which is really very relevant.
So, I do think that all that part
could have a deepening with them.
And I don't know, Miguel, if we can answer
in advance what our colleague asks us
about how the Chatico community was created, which is actually
a community that is feeding daily.
You can see at this time the bus stops in Bogotá,
the posters with the development plan, with the
image and with the QR so that people can participate.
And it has a series of activities around that.
I don't know if Miguel, who is also an expert in user experience,
besides being a political scientist, can add some
information to us while we see the possibility
of generating a space with the General Secretariat.
Sure, look, what I have seen and the truth in
this case is that the role of the user, precisely,
is that this
channel
has been iterating constantly
and it has been a work of evolving, of scaling,
of prototyping, of trying, of failing and
adjusting again, which they have done let's say, during the last years,
it's a long effort, and the same community
has a very particular role that, in
the end, can be volatile or adaptable,
more or less, I want to call it that, because depending
on the specific process from which the General Secretariat
wants to make greater emphasis, iterative
communities are also being generated.
In the framework of participative budgets, for example,
clearly, communities are being focused in a territorial way,
through each of the localities in Bogotá.
In this case, being a much more open scenario,
the population of proposals for the development plan,
basically,
the theoretical scope
is 8 million, or 7 million 500 adults that the city would have.
Anyway, the channel is open,
what we do is, in a way, with the Innovation Index,
is to identify the initiative process, and we have, obviously, all the
opening to also receive your concerns and help you
to deal with the respective entities so that
we can generate a much more profound response
if you want it, so, from our part, all this communication is also open.
Ok, thank you very much, José José.
And one last thing for Arantxa,
congratulations, because it's something
that has tickled me, and it's that you have
talked about sensitivities, not only of people,
of sectoral agents,
of different institutions,
but you have talked about sensitivities,
and simply to underline it,
I really like it, it's true,
that maybe you are at the table
with the same institution, the same objectives,
but the sensitivity is completely different.
And just to put it out there.
Thank you very much, Cristina, yes, and we, I haven't had time to
go deeper, but part of those sensitivities for
the laboratory have been very important,
and to involve different political sensitivities
as well, that we understand is a transversal challenge,
and that we must involve a diversity of agents, a diversity of knowledge,
and also a diversity of points of view.
So, as I shared, Arantxa has always been a meeting point, we start from
that historical point, but we also put a lot
of emphasis on generating a meeting space,
we call it neutral, and neutral, we know there's
nothing, it's very difficult to be neutral,
but we do look for the greatest balance
to involve different sensitivities, both political and different
points of view, and in all the meeting points we activate,
we always look for that diversity of voices.
Thank you very much.
We are already on time, we have fulfilled the
time perfectly, so, if you agree, we end this
18th workshop of experts
of good practices in participation, innovation,
of the Participatory Group and the UNED.
Thank you very much to the three participants, to Ana, Miguel,
Ione and Luis, each with their visions,
with all the work you have behind,
and we are delighted to have shared this space.
We will invite you to the next one, because we are moving forward
with more good practices of participation.
We close here,
if you like, and thank you very much to all for this session.
Thank you very much.
Thank you all.
Thank you very much.
Thank you.
Greetings.